With escalating cost of operations, managing an in-house team of customer care experts and receptionists is getting tougher by the day. Today, even the biggest brands prefer outsourcing their call management needs to professional agencies, just to reduce costs and increase operational efficiency. In this post, we will talk about the things that matter in selecting and comparing call answering services.
Consider your requirements
While there are plenty of companies around, you must consider the goals of your business before you approach one. How many calls are you expecting each month? Do you want to hire a call answering service on a full-time basis or want them to handle the load when your in-house receptionists are busy? Most companies do offer the choice of paying as per requirements. If you expect around 50 calls a month, which is usually the approximate figure for smaller businesses and traders, you may want to go for a package. However, for just 20 or lesser calls, “pay as you go” option might be more viable. There are also additional packages for corporate firms and bigger brands.
Consider the costs
As mentioned, most call answering services offer fixed packages, but their services are usually flexible. The costing largely depends on the package you use. Once you have exhausted the number of calls included in the deal, the concerned company will still offer their services for a fixed charge per call. This is one of the expenses you might want to consider, especially if you are a growing business and are not sure of the expected calls. Secondly, check what all is covered in the price. This should ideally include 24/7 services, email and text services. Professional agencies, such as
https://www.officehq.com.au/, also offer warm transfers to clients, besides assistance with scripts and additional requirements.
With call answering services, you will have a competent team of virtual receptionists that will offer the right response that your customers expect. Besides reducing costs and overheads, you can also improve your brand image and keep up with competition. The best part is many companies will offer a trial offer, so you can always try their services before taking the final call. If you have any specific needs, or want to target a particular region, there can be additional backing and support for languages too. Shortlist some of the call answering services and talk to their team to understand their work, experience and clientele better.